Privacy Policy for Lincs Surface Care

Last updated: 13/11/2026

Our Commitment to Your Privacy

Lincs Surface Care (“we,” “our,” or “us”) is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website at lincssurfacecare.co.uk, request quotes, book services, or engage with us through any other channel.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all customers, prospects, and website visitors in Lincolnshire and across the United Kingdom.

Information We Collect

Information You Provide Directly

When you contact us through our website, phone, or email, we may collect:

• Contact details: Your name, email address, phone number, and property address
• Service requirements: Details about your exterior cleaning needs (roof condition, driveway type, solar panel specifications, pigeon proofing requirements)
• Property information: Photos or descriptions of your property for quotation purposes
• Payment details: Information necessary to process invoices and payments (we do not store full credit card numbers)
• Communication records: Emails, chat messages, and call recordings for quality assurance and dispute resolution

Information Collected Automatically

When you visit lincssurfacecare.co.uk, we automatically collect:

• Technical data: IP address, browser type, device information, and operating system
• Usage data: Pages visited, time spent on each page, and click patterns
• Location data: Approximate geographic location based on IP address (used to verify service area eligibility)
• Cookies and tracking: See our Cookie Policy section below

Information from Third Parties

We may receive information about you from:

• Google Business Profile reviews and ratings
• Social media platforms (Facebook, Instagram) if you interact with our business pages
• Referral partners or trade directories

How We Use Your Information

We use your personal data for the following lawful purposes:

Service Delivery

• Providing accurate quotes for exterior cleaning services (roof cleaning, render washing, driveway restoration, gutter clearance, solar panel cleaning, pigeon proofing)
• Scheduling appointments and coordinating technician visits across Lincolnshire
• Processing payments and issuing invoices
• Delivering aftercare instructions and maintenance recommendations

Business Operations

• Improving our services based on customer feedback and project outcomes
• Training our technicians using anonymized case studies
• Maintaining equipment and chemical usage records for health and safety compliance
• Managing warranties and guarantees (including our 2-year moss-free guarantee)

Legal Compliance

• Meeting our obligations under UK health and safety regulations
• Maintaining records required by insurance providers
• Complying with Working at Height Regulations 2005
• Responding to lawful requests from authorities

Marketing (With Your Consent)

• Sending seasonal maintenance reminders (e.g., autumn gutter cleaning, spring render washing)
• Sharing case studies and before/after project galleries
• Offering loyalty discounts to repeat customers

You can opt out of marketing communications at any time by emailing info@lincssurfacecare.co.uk or using the unsubscribe link in our emails.

Legal Basis for Processing

Under UK GDPR, we process your data based on the following lawful grounds:

• Contract performance: To fulfill our service agreement with you
• Legitimate interests: To operate our business efficiently, prevent fraud, and improve services
• Legal obligation: To comply with tax, health and safety, and insurance requirements
• Consent: For marketing communications and optional data collection (which you can withdraw at any time)

Data Sharing and Third Parties

We do not sell your personal data. We share information only with:

Service Providers

• Payment processors: Stripe, PayPal, or bank transfer systems for invoice settlement
• Booking software: Scheduling platforms to manage technician calendars
• Cloud storage: Secure servers for project photos and documentation
• Accounting software: For VAT reporting and financial records

Professional Advisors

• Insurance providers (for claims processing)
• Legal advisors (for dispute resolution)
• Health and safety consultants (for compliance audits)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights.

Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: SSL/TLS encryption for all website communications
• Access controls: Role-based access to customer information
• Secure storage: Encrypted databases and secure cloud infrastructure
• Staff training: Regular data protection training for all team members
• Physical security: Locked filing cabinets and restricted office access

We regularly review our security practices and update them to address emerging threats.

Data Retention

We retain your personal data only as long as necessary:

• Customer records: 7 years after your last service (for warranty claims and tax purposes)
• Quote requests: 12 months if no service was booked
• Website analytics: 26 months (anonymized)
• Call recordings: 90 days (unless required for dispute resolution)

After the retention period, we securely delete or anonymize your data.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Access

Request a copy of the personal data we hold about you.

Rectification

Request correction of inaccurate or incomplete information.

Erasure

Request deletion of your data (“right to be forgotten”), subject to legal obligations.

Restriction

Request that we limit how we use your data in certain circumstances.

Portability

Receive your data in a structured, machine-readable format.

Objection

Object to processing based on legitimate interests or direct marketing.

Withdraw Consent

Withdraw consent for marketing or optional data processing at any time.

To exercise any of these rights, contact us at info@lincssurfacecare.co.uk or write to:

Lincs Surface Care
8 Henley St,
Lincoln, Lincolnshire
LN5 8BA

We will respond within 30 days.

Cookies and Tracking Technologies

Our website uses cookies to:

• Essential cookies: Enable basic website functionality (session management, security)
• Analytics cookies: Understand how visitors use our site (Google Analytics, anonymized)
• Marketing cookies: Track campaign effectiveness (only with your consent)

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may prevent the website from functioning properly.

International Data Transfers

Your data is primarily stored within the United Kingdom and European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a revised “Last updated” date
• Sending an email to registered customers (where applicable)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy, please contact:

Data Protection Officer
Lincs Surface Care
Email: info@lincssurfacecare.co.uk
Phone: 01522 302290
Address: 8 Henley St, Lincoln, Lincolnshire LN5 8BA

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data properly:

ICO
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113