Terms of Service

Last updated: 13/44/202

Agreement Overview

These Terms of Service (“Terms”) govern your use of exterior cleaning services provided by Lincs Surface Care (“we,” “our,” or “us”) and your access to our website at lincssurfacecare.co.uk.

By requesting a quote, booking a service, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Services We Provide

Lincs Surface Care specializes in professional exterior cleaning and maintenance services across Lincolnshire, including but not limited to:

• Roof cleaning: Moss removal, soft washing, and biocide treatments for tile, slate, and flat roofs
• Render cleaning: Low-pressure soft washing for K-rend, pebble dash, and painted surfaces
• Driveway and patio cleaning: Pressure washing, steam cleaning, and re-sanding for block paving, concrete, and natural stone
• Gutter cleaning: Clearance, flushing, and minor repairs for residential and commercial properties
• Solar panel cleaning: Pure water cleaning to maintain efficiency and output
• Pigeon proofing: Humane bird deterrent systems, mesh installation, and spike placement
• Window cleaning: Traditional and water-fed pole methods for residential and commercial properties
• Conservatory cleaning: Roof and frame cleaning for uPVC, glass, and polycarbonate structures

Service availability may vary based on location, weather conditions, and property access requirements.

Quotations and Pricing

Quote Validity

• Quotations are valid for 30 days from the date of issue unless otherwise stated
• Quotes are based on the information provided at the time of assessment
• Additional charges may apply if site conditions differ materially from the initial assessment

Pricing Structure

• Prices are quoted in GBP (£) and are inclusive of VAT where applicable
• Payment terms: 50% deposit to confirm booking, balance due upon completion (unless otherwise agreed in writing)
• We accept bank transfer, credit/debit cards, and cash payments

Price Adjustments

We reserve the right to adjust pricing if:

• Property access requires specialized equipment not identified in the initial quote
• Additional services are requested after the quote is accepted
• Material costs increase significantly between quote acceptance and service delivery (with 7 days’ notice)

Booking and Scheduling

Confirmation

• Bookings are confirmed only after receipt of deposit payment
• You will receive a confirmation email with the scheduled date, time window, and service details

Rescheduling

• Customer rescheduling: Notify us at least 48 hours before the scheduled appointment to avoid cancellation fees
• Weather-related rescheduling: We reserve the right to reschedule services if weather conditions pose safety risks or compromise service quality (e.g., high winds for working at height, heavy rain during render cleaning)
• Emergency rescheduling: We will make reasonable efforts to accommodate urgent changes but cannot guarantee availability

Cancellations

• Cancellations made 48+ hours in advance: Full deposit refund
• Cancellations made 24-48 hours in advance: 50% deposit refund
• Cancellations made less than 24 hours in advance or no-shows: No refund
• Cancellations due to emergency circumstances (medical, bereavement) will be handled on a case-by-case basis

Service Delivery

Site Access

You agree to provide:

• Safe and clear access to all areas requiring service
• Water and electricity supply (unless otherwise agreed)
• Secure storage for equipment and materials during the service
• Removal of obstacles (vehicles, furniture, garden items) from work areas

Working Conditions

Our technicians will:

• Assess site conditions upon arrival and may refuse service if conditions are unsafe
• Use appropriate personal protective equipment (PPE) in compliance with health and safety regulations
• Follow manufacturer guidelines for equipment and chemical usage
• Comply with Working at Height Regulations 2005 for elevated work

Property Protection

We take reasonable precautions to protect your property, including:

• Covering sensitive plants and surfaces
• Using appropriate pressure settings to avoid damage
• Securing ladders and equipment to prevent accidents

However, we are not liable for:

• Pre-existing damage not disclosed before service commencement
• Damage caused by structural defects or improper maintenance
• Damage to items left in work areas despite our requests to remove them

Warranties and Guarantees

Service Quality Guarantee

We guarantee that all services will be performed in a professional and workmanlike manner. If you are not satisfied with the results, notify us within 7 days of service completion, and we will:

1. Inspect the work and identify any deficiencies
2. Re-perform the service at no additional cost if deficiencies are confirmed
3. Provide a partial refund if re-performance is not feasible

Moss-Free Guarantee

For roof cleaning services with biocide treatment, we provide a 2-year moss-free guarantee:

• If moss regrowth occurs within 2 years, we will re-treat the affected areas at no charge
• Guarantee is void if:
  • The roof is damaged or structurally compromised after our service
  • Surrounding trees or environmental conditions change significantly
  • You fail to follow recommended maintenance practices
  • Third parties perform work on the roof without our approval

Equipment and Materials

• All equipment is maintained to manufacturer specifications
• Chemicals and biocides are approved for use in the UK and applied in accordance with COSHH regulations
• We provide Safety Data Sheets (SDS) for all chemicals used upon request

Liability Limitations

Maximum Liability

Our total liability for any claim arising from our services shall not exceed the total amount paid for the specific service giving rise to the claim.

Exclusions

We are not liable for:

• Consequential damages: Lost profits, business interruption, or indirect losses
• Pre-existing conditions: Damage or defects that existed before our service
• Third-party damage: Damage caused by other contractors, vandals, or natural disasters
• Improper maintenance: Damage resulting from failure to follow our aftercare recommendations
• Acts of God: Damage caused by extreme weather, flooding, or other force majeure events

Insurance

We maintain comprehensive public liability insurance (£5 million coverage) and employer’s liability insurance as required by UK law. Certificates of insurance are available upon request.

Health and Safety

Our Commitment

We comply with all applicable UK health and safety legislation, including:

• Health and Safety at Work Act 1974
• Working at Height Regulations 2005
• Control of Substances Hazardous to Health (COSHH) Regulations 2002
• Personal Protective Equipment at Work Regulations 1992

Your Responsibilities

You agree to:

• Inform us of any known hazards (fragile surfaces, unstable structures, hazardous materials)
• Keep children and pets away from work areas during service delivery
• Follow any safety instructions provided by our technicians
• Report any safety concerns immediately

Intellectual Property

Our Content

All content on lincssurfacecare.co.uk (text, images, logos, videos) is owned by Lincs Surface Care and protected by UK copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

Your Content

By submitting photos, reviews, or testimonials, you grant us a non-exclusive, royalty-free license to use this content for marketing and promotional purposes. You can revoke this license at any time by contacting us.

Dispute Resolution

Informal Resolution

If you have a complaint, contact us first at info@lincssurfacecare.co.uk or 01522 302290. We will investigate and respond within 14 days.

Mediation

If informal resolution fails, both parties agree to attempt mediation through a mutually agreed mediator before pursuing legal action.

Jurisdiction

These Terms are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Modifications to These Terms

We reserve the right to modify these Terms at any time. Changes will be:

• Posted on our website with a revised “Last updated” date
• Effective immediately upon posting
• Applicable to services booked after the effective date

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

For questions about these Terms of Service, please contact:

Lincs Surface Care
Email: info@lincssurfacecare.co.uk
Phone: 01522 302290
Address: 8 Henley St, Lincoln, Lincolnshire LN5 8BA
Website: lincssurfacecare.co.uk

Implementation Notes for Lincs Surface Care

Where to Place These Pages

1. Create two separate pages:
   • /privacy-policy/
   • /terms-of-service/
2. Add to footer navigation on every page of your website
3. Link from contact forms: Add a checkbox on your quote request form:
   • ☐ “I have read and agree to the Privacy Policy and Terms of Service”
4. Include in Google Business Profile: Add links to these pages in your GBP website section
5. Submit to Google Search Console: Ensure both pages are indexed and crawlable

Customization Required

Before publishing, replace these placeholders with your actual information:

• 13/11/2026: Today’s date
• info@lincssurfacecare.co.uk: Your business email address
• 01522 302290: Your business phone number
• 8 Henley St, Lincoln, Lincolnshire LN5 8BA: Your registered business address
• LN5 8BA: Your business postcode
• info@lincssurfacecare.co.uk: Dedicated data protection contact

Legal Review Recommendation

While this content is comprehensive and UK GDPR-compliant, I recommend having a UK-based solicitor review both documents before publishing, especially if:

• You handle high-value commercial contracts
• You store customer data in cloud systems outside the UK/EEA
• You use third-party booking or payment platforms
• You have employees or subcontractors

The cost of legal review (£300-500) is minimal compared to the risk of non-compliance or contractual disputes.